Blog Getting started 3 ways to recover your account when it’s protected by 2-factor authentication

3 ways to recover your account when it’s protected by 2-factor authentication

date November 25, 2020 time 4 min read 1567 views

2-factor authentication (2FA) is one of the best tools to prevent cybercriminals from accessing your accounts. In fact, it’s become so popular that many apps such as Google Authenticator and Authy enable you to store all of your 2FA accounts in one place.

While convenient, this causes a problem. What if you want to upgrade your phone and want an easy way to get all of the codes from the old device to the new one? Even worse, what happens when you lose your phone and all the codes with it? 

We’re going to walk you through how to transfer your 2FA account between devices and access your account remotely.

Trevor walks you through the ways to recover your account.

1) Store the verification key in a safe place

During 2FA activation (after toggling the Google Authenticator switch) a screen appears with a QR code. Beneath the QR code is a verification key code. Copy and paste that code into a secure folder on your computer or write it down!

If you have the verification key, you can download 2FA on a different phone, enter the key and access your MyConstant account from the new phone. 

 

2) Backup your codes for Google Authenticator 

The long verification key is used for switching your authenticator between phones. Once you’ve switched phones, you’ll need to repeat the process if you want it back on the old device.

But what if you just misplaced your phone at home, reset it, or forgot it at the office? This is when spare one-time codes come in handy. They can be used to access your account without using your registered device.

To get a list of one-time use codes for Google Authenticator, go into your phone’s Settings and scroll down to Google. Then click, Manage your Google account. 

Once you’ve accessed your account, swipe left and click on Security.

Then, click Extra sign-in step generated: backup codes. 

You’ll then enter your email account password and the following screen will appear.

Once you click on Backup codes, a screen will appear showing ten one-time use codes. Take a screenshot, write them down or print them out. And of course — store the list in a safe place. 

3) Make a backup password for Authy

When you backup your Authy account, you’ll create a password that’ll allow you to install Authy on a different device. 

Click on your Authy app.

Then, go into Settings and then click Account. 

You’ll then see a toggle switch to the right of the Backups icon. Toggle that switch to on.  

Authy will then ask you to create a password (using a combination of letters and numbers). 

In the future — if you download Authy onto a different device — you’ll enter your phone number and password. You’ll then find that your MyConstant account is synced. 

*Note: creating a backup password with Authy saves you from having to reenter the verification code when installing the app on a different device.

Get in touch with our customer service team

If your backup codes and verification key are not on hand and you’re unable to access 2FA, our tech team will gladly help you. Just do the following:

Snap a clear picture of yourself holding your ID (the same one you used for KYC) along with a piece of paper with the current date. After that, send the photo to [email protected]

Our tech team will log on to your account, disable 2FA and send you an email once you regain access. From the time you send the email, it should take one business day to log back on. 

Extra security measures like 2FA can sometimes feel like a hassle, but it remains one of the best practices in protecting your data. If you have any questions about 2FA or how it secures your account, check out this blog

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Trevor Kraus

Trevor Kraus

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Tags: 2FA Backup 2FA 2-factor authentication

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